Hello.

On the Home page of your Dash app: 1. Tap on the 'Commute' button 2. Select 'Bus/Train' to view your transit card details

If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident. For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.

Your Dash transit card may have expired previously and it has been automatically renewed on your Dash app. To check and key in your new transit card number, follow these steps: 1. Launch your Dash app and tap on 'Commute' on the home page 2. Select 'Bus/Train' to see your new transit card number 3. Update your SimplyGo account with the new Dash transit card number *Do note that the transit card number is different from your Dash Visa Virtual Card number.