Hello.

Pay with Dash at over 20,000 locations islandwide at Singapore’s largest retailers such as FairPrice, 7-Eleven, Watsons, Food Republic, BreadTalk and more. You can also dash around islandwide on buses, trains and taxis. To pay with your phone on buses and trains, you will need a NFC Transit SIM and a NFC-enabled phone.

Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

To view your transaction history, select ‘History’ on your Singtel Dash app. You may also view transactions in your transaction history by specific categories. To do so, click on filter icon and select the desired category of transactions to display.

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to re-initiate the payment transaction again.

This is a normal payment process. When your transaction is performed and approved, your Dash balance will be deducted with the transaction amount and your transaction will show "pending" until the merchant processes and completes the transaction backend. This will usually take 3 to 4 days (maximum 14 days) after your purchase, until it has been processed.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance.

Visa applies a processing fee for foreign or overseas transactions. Hence, an additional processing fee will be included and deducted in SGD from your Dash balance.

In some cases, when the merchant confirms the payment a few days after your transaction, the amount of the transaction can be adjusted to reflect the actual amount. This happens when some items of your total order are not available, and the final amount will be lesser than your amount paid. Your transaction history will show the previous transaction as "Cancelled" and a new transaction will be shown with the final amount. The difference will be debited or credited automatically to your Dash balance. For overseas payments, the foreign exchange rate provided by Visa may change between the day you made the transaction and the day the merchant completed it. Thus, transactions with foreign currency might be more subject to amount changes.

No, you do not need to activate your Dash Visa Virtual Account for overseas transactions. You can use it instantly!

Processing fees for overseas transactions includes a flat fee per transaction and a percentage of the transaction value, depending on the transaction value. The maximum flat fee is 0.80 SGD and the maximum percentage is 1.5% per transaction.

The Dash Visa Virtual Account gives you a unique 16-digit card number and security code, that allows you to make online purchases at local e-commerce stores with Visa. With a compatible Android NFC-enabled phone, you will also be able to make payments at Visa payWave accepted retailers in Singapore.

No, you are not required to sign-up for this service. For existing Singtel Dash customers, you will be able to access your Dash Visa Virtual Account when you log-in to Singtel Dash app v4.5. For new customers who signed-up from 20th July 2017, you will be able to access your Dash Visa Virtual Account after you successfully signed-up and login to Singtel Dash.

To make payment for local e-commerce stores, simply login to your Singtel Dash app, tap on the Dash balance to retrieve your unique 16 digit account number, expiry date and security code. You can key in these details into the payment details on the e-commerce stores just like a Credit/ Debit card payment.

Only iPhones that are Apple Pay enabled, or compatible NFC-enabled Android mobile phones will be able make to make payments at retailers accepting Visa payWave payments. Currently Xiaomi, OnePlus and Oppo phone models are not supported. To verify if your phone is compatible, please contact us at 1800-GET-DASH (1800-438-3274). To make payment, simply let cashier know that you would like to pay via Visa payWave. For Android mobile phones, if you have chosen Singtel Dash as the default Tap and Pay service in your phone NFC settings, simply unlock your phone and tap on the Visa payWave terminal while your screen is ON. If Singtel Dash is not your default Tap and Pay service, you need to launch Singtel Dash and Tap on the Visa payWave terminal while your screen is ON. For iPhones, add your Dash Visa Virtual Account to your Apple Pay wallet and tap to pay.

Ensure that your NFC setting is turned ON. Check that your Visa payWave service is ACTIVE by going to Settings / Update Preferences/Dash Visa Account/Status. Launch your Singtel Dash App and ensure your screen is ON when you tap on the payWave terminal. If the previous steps didn’t work, uninstall then reinstall your Singtel Dash App.

Your Dash Visa Virtual Account is a virtual prepaid account. All payments will be deducted from your Dash balance immediately. You will be required to have sufficient balance before making payments.

Yes, Dash now supports overseas transactions. With your Dash Visa Virtual Account, you can make Visa payWave transactions overseas or online purchases from overseas websites. The amount in foreign currency will be automatically converted to SGD and deducted from your balance. Please note that additional processing fees apply for transactions made at overseas merchants and will be included in the final amount deducted from Dash balance.

No, the Dash Visa Virtual Account is accessed through the Singtel Dash app. You do not need to carry a physical card as the details are within the Singtel Dash app in your mobile phone.

There are no annual fees or finance charges for the Dash Visa Virtual Account.

Open your Singtel Dash app > History > Select the transaction with error > Need Help? Fill in the necessary details and we will be in touch with you to assist you on this.

To prevent unauthorised transactions when making payments online, a one-time-password (OTP) may be sent to your registered Dash mobile number during an e-commerce transaction. The OTP has to be entered for verification within 3 minutes of its receipt, significantly reducing the risk of fraudulent use of your Dash Visa Virtual Account. Each OTP will expire after 3 minutes and is limited to one time use. After each payment you will receive a notification including your merchant name and the amount of the transaction to confirm your successful transaction. Please ensure that notifications are allowed for Singtel Dash in your Android OS settings. For more security, customer can disable payWave PINless mode in Dash Visa account settings. When PINless mode is disabled, you need to click on your Visa card to enter your PIN before payment on the payWave terminal.

Some merchants, especially e-commerce merchants such as Paypal, Fave.com, perform a card verification transaction the first time you add your Dash Visa card. In most of the cases, this transaction ($1 or $2 amount) is cancelled few minutes later and the amount is credited back to your account. If not, it will appear as a Visa Card Credit Adjustment in the next 10 working days.

In some cases, after your payment is completed, the merchant may adjust the amount to a higher value, i.e if you added a tip to your receipt or if the shipment fees are higher than expected. The difference between the purchase amount and the adjusted amount will be debited from your Dash balance and will be visible in your Dash Transaction History under Visa Card Debit Adjustment.

When you cancel your transaction or ask for refund, after the merchant process your request, your refund will be visible in your Dash Transaction History under Visa Card Credit Adjustment. In some cases, after your payment is completed, the merchant may adjust the amount to a lower value, i.e if one of the items you ordered is not available. The difference between the purchase amount and the adjusted amount will be refunded to your Dash balance and will be visible in your Dash Transaction History under Visa Card Credit Adjustment.

Yes, on both Dash App and Apple Wallet.

The tick mark with "Done" means the Tap was successful, but the Dash system can decline the transaction based on other reasons: i.e unsufficient balance.

Yes: 1- Through Dash App Transaction History 2- Through Apple Wallet Transactions Tab in Dash Card details

Yes.

No, cards on Apple Wallet and paired Apple Watch can be added and removed independently from each other.

No, deleted cards cannot be resumed. They need to be added again.

You can use iCloud settings menu to remove the Apple Pay cards on the lost/stolen iPhone, or contact Singtel Dash Customer Care who will suspend your Dash Card on the lost/stolen device.

Only one Dash card per Dash account for iPhone and another Dash card per Dash account for the paired Apple watch. Important Note: After adding your Dash Card to multiple devices, if meanwhile you log in with your Dash account on an Android device or a non-Apple Pay eligible iPhone, the previously added cards will not be usable anymore and you need to delete them and provision them again.

100 devices including all iPhones and Apple Watches.

To view your transactions, please login to your SimplyGo account on the TransitLink SimplyGo Portal or download the TransitLink's SimplyGo mobile app and key in your 16-digit Transit Card Number which can be found under “Train/Bus” on your Singtel Dash app. Note: Transit Card Number is not your Dash Visa Virtual Account Number.

You will not be able to use your Dash Visa Account for transit if you have insufficient funds or credit in your Dash account. You will encounter the following messages on the fare devices: Invalid card 20 (MRT) or Invalid Card (Bus).

You need to add your Dash Visa Account on your Apple Wallet or Apple Watch, then enable payment on your device before tapping on the transit fare reader.

The transactions will be processed, accumulated and deducted from your Dash Visa Account. You can view the transactions in your history under “BUS/MRT”. If the final posted fare amount is different from the deducted fare, the previous deduction will be cancelled and the final deduction will be posted. To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TransitLink's SimplyGo mobile app.

For more information on TransitLink's Simply Go, visit here.

Singtel Dash Tap and Pay with NFC enabled phones:

Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment

Singtel Dash app makes it easy for you to contribute to charity. To pay to charity, select ‘Pay’ on your Singtel Dash app. Go to ‘Other Options’, choose ‘Pay Charity’. Select one of the charities displayed to pay to. Enter the amount and tap on ‘Confirm’.

To view your transaction history, select ‘History’ on your Singtel Dash app. You may also view transactions in your transaction history by specific categories. To do so, click on filter icon and select the desired category of transactions to display.

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Payment without PIN allows you to make payments quickly from your Singtel Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to re-initiate the payment transaction again.

To view your transaction history, select ‘History’ on your Dash app

To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and ‘Request Money Back’ Proceed to file your Payment Guarantee request

We have a 100% Payment Guarantee policy where you can receive up to $20 on your first transaction error made, no questions asked, provided the receipt is submitted. We are also committed to making it right for you when there has been a payment error. You can file your Payment Guarantee request from the Singtel Dash app.

An email notification will be sent for pinless purchases. Pinless payments can only be enabled by you and only after you have authenticated yourself with your pin/fingerprint.

To authorise Payment without PIN for amounts below $100 Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Payment without PIN allows you to make payments quickly from your Dash app for amounts below $100 without having to enter your PIN. Payment without PIN is available for both Android and iPhones.

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to reinitiate the payment transaction again.

Please ensure that you are paying to the correct counter code. The counter code should be displayed on the cashier or, if you are paying in a taxi, the taxi license number. If the counter code is correct, please request the cashier to reinitiate the payment transaction again.

Please confirm with the cashier that the amount paid was for a different transaction. The cashier will be able to void the transaction immediately or provide a refund for the amount paid depending on each business’ policy.

A partial refund of the transaction amount via Dash is not possible. However each business may have its own policy on how to handle partial refunds and it would be advisable to ask the cashier.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. Upon refreshing your transactions history, you will also notice a “Void” label on the transaction.

For any refund made directly to your Singtel Dash app, you will be notified if the transaction was completed or failed via your Singtel Dash app or an SMS notification. You may also refresh your transaction history to check for any amounts refunded. If the refund was unsuccessful, it may have been because your Dash account has exceeded the limit of $999. Do note that refunds can only be made directly to your Singtel Dash app on the same business day of your Dash payment.

To top up immediately, you can do so via any bank account or via your Singtel postpaid mobile bill. If you would like to perform top-up only after your payment, simply pay with the remaining balance in your Singtel Dash app and request for the cashier to perform a bill split via other payment methods. To Top up via your Bank Account: Select Top Up Select Bank Account as the top up method Select Top Up amount Tap on Top Up DASH and be redirect to eNETS screen Select your Bank. You are advised to key in your email address in order to receive an electronic receipt for your transaction Click on Submit in the eNets screen to be redirect to your Internet Banking login screen Login to the internet banking site Upon completion of your eNets transaction, depending on the respective bank’s internet banking site, you might not be redirected back to Dash app. Neverthess, you can close the in-app browser on the top left corner of the app and be displayed with the successful top up receipt upon completion.

Please check your transactions history on your Dash app as successful transactions will be listed. You can tap on your transaction to view your Transaction ID and inform the cashier. This Transaction ID can be used as a confirmation that the payment has been made. In the occasion that the cashier has requested for you to pay twice, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

You may request a refund from the business. However, whether a refund is possible is dependent on the merchant’s policy and refunds can only take place on the same business day of your Dash payment.

The business can void your transaction and provide a refund. Depending on their policy, your payment can be refunded via the Singtel Dash app or cash. Do note that refunds can only take place on the same business day of your Dash payment.

It is important to contact the outlet on the same day to void the transaction. Do also take note that the void of such transactions can only take place on the same business day of your Dash payment. Alternatively, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

It is important to contact the outlet on the same day to void the transaction. Do also take note that the void of such transactions can only take place on the same business day of your Dash payment. Alternatively, you can also file for a Payment Guarantee request from your Dash app. To file a Payment Guarantee Request: Select ‘History’ Select relevant transaction Select ‘Need help’ and proceed to file your Payment Guarantee request.

In the event of any erroneous payment, you may file for a Payment Guarantee request from your Singtel Dash app. To file a Payment Guarantee Request: Select ‘History’ Open the erroneous transaction record Select ‘Need help’ and proceed to file your Payment Guarantee request. We’ll make it right for you as soon as we can.

Please check if you have entered the counter code correctly, or check with the cashier before trying to make a Dash payment again.

To view the nearby businesses to make a payment, ensure that ‘Location services’ on your phone (GPS) is turned on. For Android devices, please ensure that your ‘Location’ settings are set to “High accuracy” mode. Alternatively, you can also enter the Dash counter code manually to make a payment or Tap and Pay.

The counter code is a number unique to each cashier. It can be found on our Dash payment readers that are located at the cashiers or near the cash register. Alternatively, you can ask the cashiers for the Dash counter code before you make the payment via Singtel Dash app.

No. Dash Tap and Pay is only available for NFC-enabled phones. For iOS and non NFC-enabled phones, please enter counter code to pay.

You can breeze through payments with Dash Tap and Pay for NFC-enabled phones. With Dash Tap and Pay, you can simply tap your phone against the Dash reader to pay. To pay with Tap and Pay: Turn on NFC from your phone settings Launch the Singtel DASH app Inform cashier of Dash Payment Tap and you are all sorted! Tap and Pay is better complemented with Payment Authorisation to enable payment without PIN for amounts below $100. To authorise Payment without PIN: Select ‘Settings’ Select ‘Update preferences’ Select ‘Payment authorisation’ to enable Payment without PIN Set chosen payment amount If you have chosen to receive e-mail receipts, an e-mail confirmation of payment will be sent to your e-mail of choice.

Yes. Debit transactions (i.e. payments or remittance transactions that involve deducting funds from your Dash wallet) cannot exceed S$30,000 in a year per customer. However, debit transactions that do not involve deducting the stored value in the Dash wallet do not count towards the annual cap.

Fumble with cash and cards no more when you pay for taxi rides with the Singtel Dash app. Pay using your Dash balance on any Comfort, CityCab and Prime taxis. With no admin fee, Dash lets you go cashless. You can earn Cashback as you pay.

You may have loaded the pay taxi screen before the taxi driver submits the payment request. The taxi counter code list refreshes every few seconds and your taxi number it would automatically show in the list once the driver has initiated the payment from his terminal. Alternatively, you could key the taxi counter code to proceed.

You can earn Cabpoints as part of Comfortdelgro’s CabRewards programme by adding the EZ-Link CAN of your Singtel Transit NFC SIM or ez-link card into your CabRewards account. If you are not yet a CabRewards member, you may register here. Step 1: At your destination, inform the taxi driver that you wish to earn Cabpoints. Once the driver has pressed the “CabRewards” button on the cab fare screen, the taxi payment reader will be activated. Step 2: Tap your NFC-enabled phone with your Singtel Transit NFC SIM or EZ-Link card on the payment reader. Step 3: Inform the taxi driver that you wish to pay with Dash. Step 4: Launch the Singtel Dash app. Step 5: Select “Pay taxi”. Step 6: Enter the taxi number which can be found on the meter fare screen or swipe down to refresh taxi counter code list and select taxi. Step 7: Tap “Confirm” to complete payment.

Paying with Dash on taxis works on both iOS and Android devices. It is simple and fuss free. To top it all off, there are no admin fees. At the destination, inform the driver that you would like to pay with Dash Launch the Singtel Dash app Select ‘Pay Taxi’ Swipe down to refresh the list of pending payments or enter the taxi number which can be found on the meter fare screen Select taxi vehicle no. Select 'OK' to complete payment